Microsoft Viva vs ServiceNow

October 19, 2024 | Author: Adam Levine
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Microsoft Viva
Microsoft Viva is an employee experience platform that brings together communications, knowledge, learning, resources, and insights in the flow of work. Powered by Microsoft 365 and experienced through Microsoft Teams, Viva fosters a culture that empowers employees and teams to be their best from anywhere.
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ServiceNow
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value.
Microsoft Viva and ServiceNow, though both hailed as tools to make your workplace experience slightly less soul-crushing, are the digital equivalents of two wildly different intergalactic starships. Microsoft Viva is like the spaceship that insists on showing you a series of deeply meaningful inspirational quotes as you hurtle through the cosmos, all while gently reminding you to hydrate and consider an online course on asteroid-mining safety. It’s designed to make you feel emotionally connected to your job, ensuring that your well-being is as high on the priority list as your ability to collaborate on spreadsheets. Viva has its tentacles deep in Microsoft 365, pulling in data to make sure you're as productive and enlightened as humanly—or digitally—possible. It’s like having a personal therapist, coach and learning advisor—all available at the click of a button, so long as you remember your password.

ServiceNow, on the other hand, is the ship’s engine room, whirring efficiently with little concern for your existential dread. It doesn’t care if you’re feeling particularly fulfilled or if you’ve enrolled in a course about "finding your purpose." No, ServiceNow is here to automate, streamline and generally make sure everything runs so smoothly that you could—hypothetically—be replaced by a very competent robot. It specializes in taking the mind-numbing complexity of IT operations, business workflows and service management and turning it into something so sleek and functional that you barely notice it happening. It’s the platform that makes sure all the vital systems are in place, quietly whispering to you: “Don’t worry about the process; I’ve got it handled.”

While Microsoft Viva gently nurtures the delicate flowers of employee engagement and personal growth, ServiceNow briskly marches down the corridors of operational efficiency, fixing leaks, rerouting power and making sure everything is exactly where it should be. One focuses on making you a better, more well-rounded person and the other just makes sure the universe doesn’t explode from mismanaged workflows. Both are useful, but one might leave you questioning your purpose in life a little more than the other.

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Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com